Customer Success Manager

Your Role

As a Customer Success Manager, you’ll take ownership of a portfolio of customers and guide them from onboarding to long-term success and value realization. You’ll act as a trusted advisor, ensuring customers fully adopt the platform and translate insights into meaningful business improvements.

Key responsibilities include:

• Lead and manage customer onboarding, ensuring smooth setup and successful platform adoption

• Build long-term, trusted relationships with customers across diverse industries

• Understand customer goals and align platform usage with their strategic objectives

• Provide training, best practices, and actionable guidance to drive engagement and value

• Monitor customer health, proactively identify risks, and reduce churn

• Analyze customer feedback data and help clients turn insights into concrete improvements

• Facilitate business reviews, presenting results, insights, and optimization opportunities

• Collaborate closely with Sales, Product, and Support teams to advocate for customer needs

• Contribute to internal process improvements and knowledge sharing

• Support long-term growth, with the opportunity to evolve into a Customer Success Team Lead

You Bring

• Experience in Customer Success, Account Management, or Consulting, ideally within a SaaS environment

• Strong communication and presentation skills, with the ability to translate data into clear insights

• A customer-first, proactive, and problem-solving mindset

• Ability to manage multiple customer accounts in a dynamic, scale-up environment

• Analytical thinking; experience with CX, feedback management, or data tools is a strong plus

• Fluency in Dutch and English (spoken and written)

• Interest in growing into a leadership role over time

We Offer

• High level of autonomy and ownership over your customer accounts

• The opportunity to make real, visible impact for well-known brands

• A warm, international, and supportive team culture

• An environment where initiative is encouraged and ideas are valued

• Hybrid working model with flexibility between office and remote work (Ghent-based)

• Clear long-term growth and development opportunities

• An attractive and competitive compensation package

About the Company

The company is a SaaS scale-up focused on customer experience and feedback management. Using AI-driven technology, it helps organizations transform customer insights into concrete actions, improve customer loyalty, and reduce churn. The culture combines ambition, collaboration, and continuous learning within Ghent’s vibrant tech ecosystem.

Ready to Drive Customer Impact?

If you’re passionate about customer success, SaaS, and helping organizations truly listen to their customers, we’d love to hear from you.

bradley.tarr@vividresourcing.com